Response time to Reactive call Unacceptable Poor Average Good Excellent

Availability of Engineers Unacceptable Poor Average Good Excellent

Engineers expertise/competence Unacceptable Poor Average Good Excellent

Ability to fix issue on first visit Unacceptable Poor Average Good Excellent

Overall standard of service Unacceptable Poor Average Good Excellent

Overall Installation standard Unacceptable Poor Average Good Excellent

Was the site left in a clean & tidy condition Unacceptable Poor Average Good Excellent

Submission of accurate RAMS Unacceptable Poor Average Good Excellent

Correct use of suitable PPE whilst on site Unacceptable Poor Average Good Excellent

Adherence to site specific safety rules Unacceptable Poor Average Good Excellent

Did the equipment supplied meet the expectations of the original remit Unacceptable Poor Average Good Excellent

Long term reliability of supplied equipment Unacceptable Poor Average Good Excellent

Quality & value for money of equipment supplied Unacceptable Poor Average Good Excellent

Ability to provide specialist equipment & services Unacceptable Poor Average Good Excellent

Overall cost effectiveness compared to others Unacceptable Poor Average Good Excellent

Standards of interaction with customer Unacceptable Poor Average Good Excellent

Ability to complete work promptly Unacceptable Poor Average Good Excellent